Welcome to Moroccan Happiness!
We want your shopping experience to be simple, enjoyable, and worry-free. Here are answers to some of the most common questions about our products and services.
1. Where do your products come from?
Our products come from Morocco, a country known for its rich cultural heritage and traditional craftsmanship. We offer authentic Moroccan handmade products that bring a unique touch to your home.
2. Do you ship internationally?
Yes! We offer international shipping to supported destinations. Shipping availability and costs depend on your country and the product you order.
If you have any questions about shipping to your location, feel free to contact us before placing your order.
3. How long does delivery take?
Delivery times depend on your location, the shipping carrier, and customs procedures.
We aim to process and ship orders as quickly as possible. Estimated delivery times will be provided when available.
Please contact us if you need more information before ordering.
4. Are your products handmade?
Our collection focuses on authentic Moroccan handicrafts. Many of our products are handmade using traditional techniques.
Because of their handcrafted nature, slight variations in colour, texture, or finish may occur. These details make each piece unique.
5. Can I request a custom-made product?
Yes! We welcome custom orders.
Please contact us with your ideas, preferred design, dimensions, and other specifications.
We will review your request and confirm whether we can create the product according to your requirements.
Once the details and price are agreed upon, full payment is required before production.
We will confirm receipt of your payment and ask for your final approval before starting production.
Custom-made products may not be eligible for change-of-mind cancellation once production begins, subject to applicable consumer laws. Your statutory rights remain protected.
6. What if my order arrives damaged?
We carefully prepare our products for shipping.
If your order arrives damaged or defective, please contact us as soon as possible at contact@mstd.co.uk.
We recommend including your order number, photographs of the product, and pictures of the packaging to help us investigate and resolve the issue quickly.
We will review the situation and offer an appropriate solution in accordance with our Return and Refund Policy and applicable consumer laws.
7. Can I return a product?
Yes, eligible products can be returned in accordance with our Return and Refund Policy.
Please contact us before sending anything back so we can provide the appropriate return instructions and address.
For more information, please read our Return and Refund Policy.
8. Who pays for return shipping?
For change-of-mind returns, customers are generally responsible for return shipping costs, unless applicable law or our policy requires otherwise.
If a product is defective, damaged, or not as described, we will handle the situation in accordance with your legal rights.
9. How can I contact Moroccan Happiness?
We’re always happy to help!
For questions about products, custom orders, shipping, or existing orders, please contact us.
Email: contact@mstd.co.uk
Website: www.moroccanhappiness.com
Thank you for choosing Moroccan Happiness and supporting Moroccan craftsmanship!